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Help + InfoFrequently Asked Questions

Here's our list of commonly asked questions and our responses. Let us know if we've been able to help or if there's something missing from our FAQ by emailing us

Who is Simply for Strings?

  • Simply for Strings is an Australian owned and operated, Brisbane based string instrument specialist store. The company was founded in 2006 by directors Anna Andriolo and Toby Cumpstay. Simply for Strings specialises in high quality violins, violas, celli and double basses, bows, strings, accessories, sheet music and instrument repairs. We are constantly working towards meeting teachers needs, and have a specialised school manager Evan Williams, who is able to help your school meet its musical potential. We pride ourselves on exceptional customer hospitality, and our team of professional musicians, teachers and performers can’t wait to help you.

Where are you based?

  • Simply for Strings is based at 78 Enoggera Terrace, Red Hill. Marked by its original stained glass windows, white trimmed arched doorways and spectacular showroom, our Old Church has been host to a variety of businesses over the years; a Greek restaurant, chair manufacturer and a booking agency. The Old Church is now home to a world of music. We are open 9-5 Monday to Friday, and 9-3 on Saturdays, with no appointments necessary.

Do you play a role in the community?

  • Simply for Strings is very committed to promoting music making in all of its forms. Our beautiful building plays host to the Brisbane Celtic Fiddle Club every fortnight, and AUSTA’s numerous workshops and special events. We support a variety of school programs with donations and prizes for P&C events and raffles, and offer sponsorship to Queensland’s Youth Orchestra. We support local and regional teachers by offering teacher discounts on a variety of sheet music and accessories, and keeping teachers up to date with the latest products and services via our Educational Herald. We also support regional string teachers and performers with yearly visits to locations such as Mount Isa, Townsville and Victoria.

Where are your instruments made, and are they setup?

  • Simply for Strings sells its own specialised brand of instruments as well as a selection from well-known makers around the globe. All of our instruments are fully hand carved and are crafted in Chinese and European workshops. Every instrument is hand-made using high-quality tone woods to ensure the best result for the player. Every instrument undergoes a professional setup by one of our talented Brisbane based luthiers to ensure excellent tone and projection, and easy playability. The entire Simply for Strings team is dedicated to playing each and every instrument post setup to find one that suits your needs.

Do you accept trade-ins?

  • We offer a trade-in service for instruments purchased at Simply for Strings upon upsizing/grading at our discretion. For more information regarding trade-ins please see our Trade-In Policy

Do you have a rental program?

  • Yes we do! Details of our rental program can be viewed here

Do you sell second hand instruments?

  • Simply for Strings sells second hand instruments in a variety of levels to suit any player. These instruments are generally from the Simply for Strings range, and have undergone servicing, repairs or alterations by a professional luthier before they are ready to sell.

Do you send out instruments and bows on teacher approval?

  • We do offer a teacher approval of one week with our instruments and bows. We require 10% deposit of the total amount of goods out on approval, which is refundable upon the goods returned to Simply for Strings. Further details of our approval policy can be given upon request via phone (07 3368 3666) or email

Do you offer laybys?

  • Most definitely :) A minimum non-refundable deposit of 10% must be paid upon the commencement of a layby. The term of the layby is no more than 6 weeks for purchases under $500, and 8 weeks for purchases over $500. Further details of our layby policy can be given upon request via phone (07 3368 3666) or email

What is your returns policy?

  • Sheet music, books, opened CD's, fitted strings and sale items may not be refunded if you simply change your mind or make a wrong decision. All other items including instruments, bows, cases, unopened strings and accessories may be returned for a full return or exchanged within 3 trading days only. You may choose between a refund, exchange or credit note where goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to.

Do you offer an instrument and bow repairs service?

  • Simply for Strings works with some of Brisbane’s best luthiers to offer high-quality repair work at a competitive price. We are able to assess and quote your repair in-store before it is sent to one of our luthiers.

Can I just buy a bridge and put it on myself?

  • Bridges are supplied to the market as 'blanks' and need to be specially fitted and carved for the instrument they belong to. Simply for Strings offers this service at a very competitive price, and can be completed in a reasonable time frame.

Some of my varnish has been removed, can I just revarnish it?

  • The varnish on your instrument is incredibly unique – after construction, instruments are left to dry for a number of weeks. Not only does this allow for your instrument’s seams to dry properly and settle, but this allows for the natural colours and texture of the materials used to become more pronounced. Varnishes are also created during this drying time, and have a variety of ingredients to achieve the desired effect. Each luthier has their own preference when it comes to varnish, and a kaleidoscope of different oils, resins and colouring matter are used on every instrument. Normal furniture varnishes are far too damaging for your precious musical instrument. Embrace the character marks, and be sure to continue cleaning and looking after your musical instrument.

Can you change my instrument’s strings for me?

  • We offer a free string instalment with any strings purchased from Simply for Strings. Fitting generally takes between 5-10mins and can be done on the spot at time of purchase by one of our friendly staff.

Do you offer violin lessons at Simply for Strings?

  • We do not offer lessons held at Simply for Strings but are happy to recommend any teachers we know of in your area.

Do you sell guitars and their accessories?

  • Simply for Strings specialises in violins, violas, celli and double basses. There is a number of excellent guitar stores nearby, located in Paddington and Red Hill. Ukulele accessories are also available at select stores.

Can I order items online?

  • Our 24/7 online store can be found at http://www.simplyforstrings.com.au. All items on our online website include GST. Freight options and quotes through Australia Post and specialised couriers are available upon check-out. We now also offer a store-pickup option for our local Brisbane customers.

Why do you charge for shipping?

  • To ensure that our customers remain satisfied, we ship with Australia Post. We try to keep the cost of our product as low as possible and as we don’t incorporate shipping fees into our items, we do require a small freight charge. Orders over $99 ship for free in Australia.

Can I add to my current internet order?

  • If your current internet order has not been dispatched, you are welcome to add onto your order. There will be a further freight charge if we are sending bulky items.

When will my order ship?

  • If your order is placed before 11am AEST, and all items are in stock, your order will be dispatched the same day. If your items are not stock, don’t fret – they will be placed on order for you, and should arrive with only a slight delay. Items marked 'temporarily out of stock' generally ship within 3-5 working days.

Where is my parcel?

  • If you have selected Standard or Express postage, a tracking number will be sent to you by Australia Post. If you happen to not receive tracking advice, feel free to email us or call us and we can provide you with one. Bulky or valuable items require signatures – be sure that someone is home to sign for your new goodies

I have items on back-order, what does this mean?

  • Items on back-order can take a little longer to come from our overseas suppliers to us. We will notify you with an expected time of arrival via phone or email once we have a shipping ETA. If you are unsatisfied with the wait times for certain items please let us know as you are welcome to cancel your order for a full refund or elect to have a substitute product recommended.

Do you ship internationally?

  • We do ship internationally :) However, our prices will not reflect your countries government standard taxes or import charges. All international charges, duties and taxes must be paid for by the customer.  


Same Day Shipping On Orders Before 11am

Flat Rate $6.95 Shipping on Strings

Chat with a String Specialist Online or call 1300 739 293

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