TRADING TERMS OF USE
Use of this website is subject to these Terms of Use.
Pricing
- All prices are quoted in Australia Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).
- Prices, products and offers include GST.
- Customers credit card details a protected by an 128 Bit SSL certificate or higher.
- All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available directly from Simply for Strings.
- All items are promoted in good faith to be available at the time of ordering.
- Sale items are only available at the lower price during the sale period.
- Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.
- We reserve the right to correct any printing errors.
Delivery Costs
Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate shipping. You may cancel your order at any time prior to processing.
- Standard post: 50g-500g $6.50
- 501g – 1kg $10.50
- 1.01kg – 2kg $14.50
- 3kg plus – please contact us for rates as they vary greatly according to destination.
International Airmail Delivery:
- 50g-500g $16.50
- 501g – 1kg $32.00
- 1.01kg – 2kg (maximum) $62.00
For more information on Australia Posts freight charges please visit their online PDf brochure.
Detailed freight costs (weight based) can be viewed by downloading the Australia Post Parcel Charges (QLD).
A packaging/handling and registration fee of $3.30 incl. GST applies to all orders.
For parcels over 1kg that are square or rectangular in shape, Australia Post will assess charges according to their actual weight or cubic weight equivalent, whichever is greater. The cubic weight is the parcel’s volume in cubic metres multiplied by 250. Australia Post reserves the right to also apply cubic charges to a parcel weighing less than 1kg, and to parcels that are irregular or cylindrical in shape.
Australian Delivery
Shipping is sent by Australia Post*. Delivery time frames are:
- Brisbane & Gold Coast = 2-3 working days
- Queensland = 3-4 working days
- Melbourne and Sydney = 4-5 working days
- NSW, ACT = 5-6 working days
- VIC = 5-6 working days
- SA, NT, TAS and WA = 5-7 working days
*All Australian orders should include a daytime delivery address and contact details. All Australian order are sent via post system or if bulky, they may be sent via a courier. You freight options will be emailed to you with the corresponding prices if.
Whilst the Australia Post mail service is generally very reliable, it is not unusual for some items to become delayed within the postal system. Should you experience significant delays, we ask that you check thoroughly with your local post office for your parcel and wait a minimum of 10 business days before lodging a query with our office.
Delivery Delays
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you within 2 days to advise you of the reason for the delay.
You may cancel such an order at any time prior to processing.
Returns, Refunds & Exchanges
We will gladly refund, credit or exchange all returns on presentation of the original Simply for Strings Online sales docket. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to:
Simply for Strings
78 Enoggera Tce, Red Hill QLD 4059
Ph: 1300 739 293 [ +61 7 3368 3666 ]
Fax: (07) 3368 3888
Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.
No goods shall be refunded without prior agreement between the recipient and/or customer and Simply for Strings. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error.
Australian Law
There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
Simply for Strings welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.
Simply for Strings Pty Ltd Online Copyright Notice
Simply for Strings Pty Ltd Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.
When you access Simply for Strings you agree that:
- You may retrieve Simply for Strings materials for information only.
- You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about Simply for Strings materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
- You must include the copyright notice in any copy that you make.
- You may not modify the information found in Simply for Strings materials without the express permission of the Simply for Strings.
Notice of Trademark
The Simply for Strings logo is a registered trademark. The Simply for Strings logo may not be used without the prior specific, written permission of the company.
Warranty
Click here to download our warranty policy (PDF).