FREE SHIPPING ON ONLINE ORDERS OVER $99*

SAY HELLO! 1300 739 293

FAQ's
Here's our list of commonly asked questions and our responses. Let us know if we've been able to help or if there's something missing from our FAQ by   emailing us.
“Who is Simply for Strings?”

Simply for Strings is an Australian owned and operated, Brisbane based string instrument specialist store. The company was founded in 2006 by directors Anna Andriolo and Toby Cumpstay. Simply for Strings specialises in high quality violins, violas, celli and double basses, bows, strings, accessories, sheet music and instrument repairs. We are constantly working towards meeting teachers needs, and have a specialised school manager Teegan Dowdell, who is able to help your school meet its musical potential. We pride ourselves on exceptional customer hospitality, and our team of professional musicians, teachers and performers can’t wait to help you.

“Do you accept trade-ins?”

We offer a trade-in service for instruments purchased at Simply for Strings upon upsizing/grading at our discretion. Our trade-in policy offers 35% to 50% depending on the value and condition of the instrument. The cost of new strings, repairs and maintenance will be deducted from the trade in value in order to make the instrument saleable. Our trade-in policy only applies to another instrument of equal or greater value.

Simply for Strings Pty Ltd is a licensed Second Hand Dealer under the QLD Second Hand and Pawnbrokers Act (Licence No. 3132586).

“Do you offer violin lessons at Simply for Strings?”

We do not offer lessons held at Simply for Strings but are happy to recommend any teachers we know of in your area.

“Do have a rental programme?”

Yes we do! Details of our rental program can be viewed here.

“Where are you based?”

imply for Strings is based at 78 Enoggera Terrace, Red Hill. Marked by its original stained glass windows, white trimmed arched doorways and spectacular showroom, our Old Church has been host to a variety of businesses over the years; a Greek restaurant, chair manufacturer and a booking agency. The Old Church is now home to a world of music, with a expansive stage and showroom, on-site workshop and purpose-built music library. We are open 9-5 Monday to Saturday, with no appointments necessary. We are closed on Sundays and public holidays.

Simply for Strings is very committed to promoting music making in all of its forms. Our beautiful building plays host to numerous workshops, concerts and special events. We support the Australian Strings Association, Australia schools with donations and prizes for P&C events and raffles, and offer sponsorship to a number of Queensland youth orchestras. We support local and regional educators by attending student information nights, yearly visits to locations such as Mount Isa and Sunshine Coast, and offering discounts on our wide range of products.

Simply for Strings now oversees its own bursary instrument program and instrument donation program. We believe everyone should be given the opportunity to experience the gift of music, and through these two special initiatives we make this belief a reality. Further details are available here; Aspiring Musicians Award, Instrument Giving.

“Do you play a role in the community?”

Simply for Strings is very committed to promoting music making in all of its forms. Our beautiful building plays host to numerous workshops and special events. We support a variety of school programs with donations and prizes for P&C events and raffles, and offer sponsorship to Queensland’s Youth Orchestra. We support local and regional teachers by offering teacher discounts on a variety of sheet music and accessories, and keeping teachers up to date with the latest products and services via our Educational Herald. We also support regional string teachers and performers with yearly visits to locations such as Mount Isa, Townsville and Victoria.

Simply for Strings now oversees its own instrument donation program. Our aim is to provide families, schools, and organisations in need with string instruments. Here at Simply for Strings, we believe that everyone should be given the opportunity to experience the gift of music. With the incredible support of our local community and the Australian public, we are trying to make this belief a reality. If you would like to get involved by donating an instrument or by nominating someone to receive an instrument, please get in touch via phone (07 3368 3666) or email us at hello@simplyforstrings.com.au.

“Do you sell second hand instruments?”
Simply for Strings sells second hand instruments in a variety of levels to suit any player. These instruments are from the Simply for Strings range, and have undergone servicing, repairs or alterations by a professional luthier before they are ready to sell. Our second hand instruments are generally student and intermediate quality instruments, ranging from $200-$2000. For further details of what is currently available, please email or phone.


“Do you offer laybys?”
Yes. A minimum non-refundable deposit of 20% must be paid upon the commencement of a layby. The term of the layby is no more than 6 weeks for purchases under $500, and 8 weeks for purchases over $500. Further details of our layby policy can be given upon request via email or phone.

Easy, interest-free payment plans are available with Zip. Learn more here.


“What is your returns policy?”
Sheet music, books, opened CD's, fitted strings and sale items may not be refunded if you simply change your mind or make a wrong decision. All other items including instruments, bows, cases, unopened strings and accessories may be returned for a full return or exchanged within 3 trading days only. You may choose between a refund, exchange or credit note where goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to.


“Can I just buy a bridge and put it on myself?”
All bridges are supplied unshaped, and cannot be glued onto the instrument. All workshop materials, including bridges and soundposts are supplied as 'blanks', meaning they are supplied unfitted and unshaped. A professional luthier may be required to accurately measure, re-shape and fit the item to your particular instrument. We warn against fitting any materials to your instrument unshaped or unfitted, as this may cause the strings or other parts of your instrument to break, for which Simply for Strings does not take responsibility. We offer instrument repairs at competitive prices and in a timely fashion. Learn more here.


“Some of my varnish has been removed, can I just revarnish it?”
The varnish on your instrument is incredibly unique – after construction, instruments are left to dry for a number of weeks. Not only does this allow for your instrument’s seams to dry properly and settle, but this allows for the natural colours and texture of the materials used to become more pronounced. Varnishes are also created during this drying time and have a variety of ingredients to achieve the desired effect. Each luthier has their own preference when it comes to varnish, and a kaleidoscope of different oils, resins and colouring matter are used on every instrument. Normal furniture varnishes are far too damaging for your precious musical instrument. Embrace the character marks, and be sure to continue cleaning and looking after your musical instrument.


“When will my order ship?”
We aim to dispatch orders within 3-4 business days after purchase. Some items are of limited stock and may take up to 10 business days to dispatch. Customers will be notified of any dispatch delays.


“I have items on back-order, what does this mean?”
Items on back-order can take a little longer to come from our overseas suppliers to us. We will notify you with an expected time of arrival via phone or email once we have a shipping ETA. If you are unsatisfied with the wait times for certain items please let us know as you are welcome to cancel your order for a full refund or elect to have a substitute product recommended.

“Where are your instruments made, and are they setup?”
Simply for Strings sells its own specialised brand of instruments as well as a selection from well-known makers around the globe. All of our instruments are fully hand carved and are crafted in Chinese and European workshops. Every instrument is beautifully hand-made using high-quality tone woods to ensure the best result for the player. Every instrument undergoes a professional setup by our team of professional luthiers to ensure excellent tone, projection, and easy playability. The entire Simply for Strings team is dedicated to playing each and every instrument post setup to find one that suits your needs. Further information is available here.


“Do you send out instruments and bows on teacher approval?”
Yes we do. Return freight charges are covered by the recipient. Further details of our approval policy can be given upon request via email or phone.


“Do you offer an instrument and bow repairs service?”
Simply for Strings' team of full-time professional luthiers offers high-quality repair work at competitive prices. We assess and quote your repair in-store before it is sent to one of our luthiers. Servicing and repairs can take up to 7 business days to be completed. Our expert team will be able to advise you of a time-frame upon instrument inspection. Learn more about our instrument repairs and servicing here .

“Can you change my instrument’s strings for me?”
We offer a free string instalment with any strings purchased from Simply for Strings. Fitting generally takes between 5-10 minutes and can usually be done on the spot at time of purchase by one of our friendly staff.


“Do you sell guitars and their accessories?”
Simply for Strings specialises in violins, violas, celli and double basses. There is a number of excellent guitar stores nearby, located in Paddington and Red Hill.

“Can I add to my internet order?”
To ensure that our customers remain satisfied, we ship with a range of couriers. We try to keep the cost of our product as low as possible and as we don’t incorporate shipping fees into our items, we do require a small freight charge. Orders over $99 ship for free in Australia, terms and conditions apply.

“Where is my parcel?”
When your parcel is dispatch, a tracking number will be sent to you. If you happen to not receive tracking advice, feel free to email or phone and we can provide you with one. Bulky or valuable items require signatures – be sure that someone is home to sign for your new goodies!


“How long does my free six month service take?”
We offer a complimentary six month service with the purchase of any new instrument from Simply for Strings. We generally require the instrument for 1 business day, so it’s best to bring it in after your weekly lesson or performance.


“Do you ship internationally?”
We do not ship internationally. Please contact us for further details via phone (07 3368 3666) or email.

We ship Australia and New Zealand wide. We do not ship to further locations. Please contact us for further details.
“Do you ship internationally?”
We do not ship internationally. Please contact us for further details via phone (07 3368 3666) or email.

We ship Australia and New Zealand wide. We do not ship to further locations. Please contact us for further details.
“Where are your instruments made, and are they setup?”
Simply for Strings sells its own specialised brand of instruments as well as a selection from well-known makers around the globe. All of our instruments are fully hand carved and are crafted in Chinese and European workshops. Every instrument is beautifully hand-made using high-quality tone woods to ensure the best result for the player. Every instrument undergoes a professional setup by our team of professional luthiers to ensure excellent tone, projection, and easy playability. The entire Simply for Strings team is dedicated to playing each and every instrument post setup to find one that suits your needs. Further information is available here.

“Do you send out instruments and bows on teacher approval?”
Yes we do. Return freight charges are covered by the recipient. Further details of our approval policy can be given upon request via email or phone.
“Do you offer an instrument and bow repairs service?”
Simply for Strings' team of full-time professional luthiers offers high-quality repair work at competitive prices. We assess and quote your repair in-store before it is sent to one of our luthiers. Servicing and repairs can take up to 7 business days to be completed. Our expert team will be able to advise you of a time-frame upon instrument inspection. Learn more about our instrument repairs and servicing here .
“Can you change my instrument’s strings for me?”
We offer a free string instalment with any strings purchased from Simply for Strings. Fitting generally takes between 5-10 minutes and can usually be done on the spot at time of purchase by one of our friendly staff.

“Do you sell guitars and their accessories?”
Simply for Strings specialises in violins, violas, celli and double basses. There is a number of excellent guitar stores nearby, located in Paddington and Red Hill.
“Can I add to my internet order?”
To ensure that our customers remain satisfied, we ship with a range of couriers. We try to keep the cost of our product as low as possible and as we don’t incorporate shipping fees into our items, we do require a small freight charge. Orders over $99 ship for free in Australia, terms and conditions apply.
“Where is my parcel?”
When your parcel is dispatch, a tracking number will be sent to you. If you happen to not receive tracking advice, feel free to email or phone and we can provide you with one. Bulky or valuable items require signatures – be sure that someone is home to sign for your new goodies!
“How long does my free six month service take?”
We offer a complimentary six month service with the purchase of any new instrument from Simply for Strings. We generally require the instrument for 1 business day, so it’s best to bring it in after your weekly lesson or performance.

Award-Winning Retail

READ MORE ON THE BLOG

Award-Winning Retail

READ MORE ON THE BLOG